Synthogy FAQ

Q: Which disk should I choose to install Ivory on?
A: Technically, you may choose any volume in your file system that has enough space on it. But practically, it's better if the Ivory libraries are not installed on the same drive as the system, nor on the same drive that is used for recording/playing digital audio tracks. If you can, install it on its own dedicated empty hard drive.

Q: Can I move the Ivory libraries to a different hard drive? Do I have to re-install it to do so?
A: Yes, the libraries can be dragged to another volume without having to reinstall. Just move the Ivory Items folder to the new location. Then, all you need to do is update an alias that needs to point to this folder. The alias is called 'Ivory Items', and in OS 9 is located in:
/System Folder/Preferences/Ivory Preferences/
and in OS X is located in:
/Users/{Home}/Library/Preferences/Ivory Preferences/
Click once on the alias, press Cmd-I for Get Info, click the Select New Original button, and select the Ivory Items folder at the new location.

Q: How do I un-install Ivory?
A: The large audio files are all kept in a folder called Ivory Items. Simply deleting this folder will remove most of Ivory's data. The location of each plugin is:
OS X VST: /Library/Audio/Plug-Ins/VST/Ivory (OS X).vst
OS X AU: /Library/Audio/Plug-Ins/Components/Ivory AU.component
OS X RTAS: /Library/Application Support/Digidesign/Plug-Ins/Ivory RTAS (OS X)
OS 9 VST: usually /Cubase/VstPlugIns/Ivory VST (OS 9)
OS 9 RTAS: /System Folder/DAE Folder/Plug-Ins/Ivory RTAS (OS 9)
Finally, you may discard the Ivory Preferences folder located in OS 9:
/System Folder/Preferences/
in OS X:
/Users/{Home}/Library/Preferences/

Q: Do I have to authorize Ivory in order to use it?
A: Ivory comes with a 5 day grace period in which you may run it without authorization. After the 5 days are up, Ivory must be authorized in order to run.

Q: Can I install and authorize Ivory on more than one computer?
A: Yes, you may authorize Ivory on up to 3 machines.

Q: I filled out the authorization form on your website, but never got an unlock code emailed to me.
A: Since the email is sent automatically from software instead of an actual human being, some spam filters may flag it as an unwanted message. The unlock code email is sent from register@synthogy.com.

Q: The registration web site reports that my maximum number of authorizations has been reached.
A: We understand that things happen from time to time that may cause authorizations to be used up unintentionally. Contact us with your Serial Number and Machine ID, and we'll usually honor any reasonable unlock requests above the original three.

Q: What does the Buffer Size do?
A: Ivory's Buffer Size adjusts the amount of RAM it uses to stream sample data from disk. Slower computers usually benefit from using the Large buffer size, while faster computers, usually benefit by using the Small buffer size. You may find that a little experimentation will show you which is the best setting for your particular system.

For more support and FAQ, feel free to visit the Synthogy website.