Please click on a question below to reveal the answer:
Authorization/Activiation Questions
Q: I have yet to receive my serial number, where is it?
If you purchase Nomad Factory downloads during ILIO's business day, between the hours of 9 AM and 4 PM, Pacific Time, you should receive your serial number shortly after placing your order. Each purchase must go through a special validation check before we will release it. If you have purchased outside our normal business hours, or during holidays, your purchase will be verified on the next business day. If you have purchased during normal business hours and have not recieved your serial number within 4 hours of placing your order please call us at 1-800-747-4546. Make sure you have your invoice number handy.
Q: Do I need to use a dongle with Nomad Factory Plug-ins?
No. All plug-ins will run in "demo mode" with certain restrictions until the serial number is entered in and the plug-in authorized.
Q: How many computers can I authorize using a single serial number?
You can authorize up to 3 computers using a single serial number, for the registered user only. However re-authorizations are always free.
To Re-Authorize a computer, just load the Software Activation again using the computer you want to re-authorize. For More Info,
Click Here.
Q: How do I authorize my Nomad Factory software?
Please read the Product Activation document, which explains the authorization process step by step.
To access this document,
Click Here.
Q: How do I authorize a computer that is not connected to the internet?
If you wish to authorize a computer that is not connected to the Internet, simply download the appropriate installer to both the Internet connected computer, and the computer that is not connected. On the computer that is not connected, run the installer and then generate an html activation request file. Finally, copy that request file to another computer that has an Internet connection and use the downloadable installer on that computer to activate your software. For more information, please see the Software Activation User Guide by clicking:
Here.
As a reminder, the authorizations are for the registered user only and cannot be shared or sold to another user.
Q: I have re-formated my hard disk, can I use the same license file I received before to re-authorize my plug-ins?
As long you are trying to re-authorize the same computer, yes, you can re-authorize your plug-ins using the original license file. Run the Software Activation tool, which is part of the installer, and load in the saved license file. It will re-authorize your plug-ins.
Q: Where can I find the license authorization files on my authorized computer?
Mac OSX: all licenses are stored in: "HD Macintosh/Library/Application Support/Nomad Factory/Licenses"
Windows XP: all licenses are stored in: "C:\Documents and Settings\Your Account Name\My Documents\Nomad Factory\Licenses"
Windows 7 & Vista: all licenses are stored in: "C:\Users\Your Account Name\My Documents\Nomad Factory\Licenses"
Q: Do I need to use the same email address every time I authorize my software?
Yes. Every time you need to authorize a Nomad Factory product, you must use the same email that is linked to your account, otherwise the authorization will fail.
Q: I installed and authorized my software successfully, but when I try to use it as a plug-in my host, why does it say that it is in Demo Mode?
We recommend that you quit all host applications before you install and authorize your new software. Quitting your host application and relaunching it should fix the problem.
Q: Where are the presets installed on my computer?
Mac OSX: "HD Macintosh/Library/Application Support/Nomad Factory/Plug-in Settings"
Windows XP: "C:\Documents and Settings\Your Account Name\My Documents\Nomad Factory\Plug-in Settings"
Windows 7 & Vista: "C:\Users\Your Account Name\My Documents\Nomad Factory\Plug-in Settings"
Common Issues and Solutions
Q: The plug-in does not show up in Cubase or Nuendo, what can I do?
It is possible that the plug-in has not been scanned correctly.
To force a re-scan of the plug-in do the following:
1- On Windows, the plug-in has been installed into "C:\\Program Files\Steinberg\Vstplugins"
2- Launch Cubase and choose "Plug-in information" from the "Devices" menu
3- Click the "VST Plugins" tab and click the "VST 2.x Plug-in paths" button
4- On Windows, add the path "C:\\Program Files\Steinberg\Vstplugins" to the list of paths, then click "Ok"
5- Click the "Update" button to perform a re-scan of plug-ins, then the plug-in should now show up in the list
Q: The plug-in does not show up in Logic, what can I do?
It is possible that the plug-in has not been scanned correctly.
To force a re-scan of the plug-in do the following:
1- Go to "Logic Menu" and go to "Preferences" > "Audio Units Manager"
2- Click "Reset & Rescan" Selection
3- If problems persist, Quit Logic
4- Go to the path: "Macintosh HD/Users/'Your Account'/Library/Caches". In the "Caches" folder, delete the file called "com.apple.audiounits.cache"
5- Restart Logic. It will re-scan all the available plug-ins, then the plug-in should now show up in the list
Q: The plug-in does not show up in Ableton Live, what can I do?
It is possible that the plug-in has not been scanned correctly.
To force a re-scan of the plug-in do the following:
1- On Windows, the VST plug-in has been installed into "C:\\Program Files\Steinberg\Vstplugins"
2- Open Ableton Live and go to "Live Menu" > "Preferences". Click on the "File/Folder" tab
3- Under "Plug-in Sources", make sure that (Mac only: "Use Audio Units") and "Use VST Plug-in System Folders" are both on
4- On Windows, add the path "C:\\Program Files\Steinberg\Vstplugins" to the list of paths
5- Click the "Rescan Plug-ins" button. This may take a while, then the plug-in should now show up in the list
Q: The plug-in does not show up in Digital Performer™, what can I do?
It is possible that the plug-in has not been scanned correctly.
To force a re-scan of the plug-in do the following:
Digital Performer V5:
1- Trash the "Audio Unit Info Cache"
(Macintosh HD / Users / 'Your Account' / Library / Preferences / Digital Performer / Audio Unit Info Cache.)
2- Restart Digital Performer. It will re-scan all the available plug-ins, then the plug-in should now show up in the list
Digital Performer V6 or higher:
1- Go to the Digital Performer "Menu" > "Preferences"
2- In the "Preferences" window, select "Audio Plug-Ins"', find the plug-in in the list and click on the "Re-examine" button. Then the plug-in should now show up in the list
Q: The plug-in does not show up in Sonar, what can I do?
First, verify where your plug-ins have been installed
If Sonar is in 64 bit mode then your plug-ins should be installed to the following path: "C:\\Program Files\Steinberg\VstPlugins"
If Sonar is running in 32 bit mode then your plug-ins should be installed to the following path: "C:\\Program Files(x86)\Steinberg\VstPlugins"
If your plug-ins are not in the correct folder, then re-install them into the correct folder or make note of the folder where they are currently installed
Once you have verified the plug-ins location then open Sonar.
In Sonar, go to "Options" > "Global Options". Click on the "VST Plug-ins" tab.
The plug-in folder that you installed to above should be listed in the "VST Scanned Folders" window. If they are not, click "Add" to add that folder to the list.
Make sure the "Scan for VST Plug-ins" on "Startup" is checked.
Click "Scan VST Folder" down at the bottom.
Hit "OK" when you are done.
Q: The plug-in does not show up in my Windows host (Reaper, Adobe Audition, Tracktion, n-Track, etc.), what can I do?
It is possible that the VST plug-ins folder where the plug-in is installed has not be found
1- Check to see if the plug-in has been installed into the default location: "C:\\Program Files\Steinberg\Vstplugins"
2- Open your host, Sonar, Reaper, etc., and search for "VST Preferences"
3- When ready, add the path "C:\\Program Files\Steinberg\Vstplugins" to the list of VST paths
5- After scanning the plug-ins, the plug-in should show up in the list
Q: On Windows my plug-ins are installed & authorized properly but they are still stuck in demo mode. What do I do?
The On Board PCIE Network Controller needs to be enabled. This is how Nomad Factory plugins stay authorized
1- To access this control setting restart your computer and press F2 or "Del" (usually your BIOS startup screen will indicate which key to push) to get into setup mode
2- Select "Advanced Chipset Features" and ENABLE the Onboard LAN Controller
For more information about Network Interface Card (NIC), please check your computer user manual or setup help
Q: I cannot load or save presets in Windows 7/Vista (32 and 64 bit), what can I do?
This is a Administrator Permissions problem, please follow the steps below:
1- On your desktop, double-click "My Computer"', select your boot drive (C:), right-click on the drive and open "Properties" on the displayed menu
2- When the "Properties" window appears, on the tabs, select "Security"
3- On the "Group or User Names'' list, select ''Administrator' and click the ''Edit'' button
4- On the list, click the check-box to allow permission for ''Full Control", click "Apply" and close all windows
5- Then the plug-in should now load and save presets correctly
For more about Windows Permissions Setting, please check your Windows user manual or Windows help
MAC OS X: Common authorization issues or crashes caused by permissions settings errors.
Please follow the steps below to resolve current issues:
1- Download the latest installer from our
downloads page.
2- Double-Click the "uninstall_AU.command" included in the "Support OpenMe/Uninstall Your Software" folder to remove the installed plug-ins.
3- Double-Click the "backup_licenses.command" included in the "Support OpenMe/Backup Your Licenses" folder, the Nomad Factory folder will be renamed to "Nomad Factory Backup", Presets and Licenses will be saved
4- When ready, run the installer. This will create a new Nomad Factory folder including the Licenses and Plug-In Settings folders with the correct permissions settings. (You can now drag any backed up licenses/presets from the backup folder directly into the newly created folders)
The Backup folder can be found here: "/Library/Application Support/Nomad Factory Backup"
The newly created Nomad Factory folder can be found here: "/Library/Application Support/Nomad Factory"
If you still require Technical Support about any products purchased from ILIO or an authorized ILIO Dealer, or you have a Customer Service related question, please click this link for prompt and friendly service. You may also call our California support line at 818-707-3655.
