ILIO may request or require our users to provide truthful personally identifiable contact and financial information to use our service. We use this information to deliver our products in a secure and efficient manner. This information will be incorporated into ILIO’s information database. This information will never be shared with other third-parties. ILIO also monitors aggregate (non-personally identifying) information, such as the number of individuals that bought a particular product. We share aggregate information with third-parties, however, this information is provided in a manner that does not disclose personally indentifiable information about our customers.
In order to use the ILIO service, you may be required to create an account by completing an account sign-up form. During sign-up you are required to create a user name and password and give contact information (name, phone number, email address, and mailing address). Your user name and password will be used to authenticate you when using the ILIO service. Your contact information will be used to contact you about the services on our site in which you have expressed interest.
We will occasionally send you information on updates to the ILIO website as well as new products available at ILIO.com and special deals or bundles related to ILIO. You may, at any time, opt-out of receiving this information by clicking the link found at the bottom of newsletters we send to you via email, or by visiting: this link.
ILIO is the sole owner of the information collected on ILIO.com. ILIO collects personally identifiable information from our users at several different points on our Web site. We do not sell, rent or otherwise share your personal information with any third parties except when we believe we are required to do so by law.
If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and phone number) and financial information (such as credit card number, expiration date, and billing address).
Your financial information is used for billing purposes and to fill your orders. The last four digits of your credit card number will be stored for accounting purposes only. Otherwise, your credit card information is not stored on our servers, and is not available for retrieval by ILIO employees. Your contact information is used to contact you if we have trouble processing an order.
The contact information you provide when purchasing a product from ILIO is automatically stored in your account. We will use your contact information to occasionally send you information on updates to the ILIO website as well as new products available at ILIO and special deals or bundles related to ILIO. You may, at any time, opt-out of receiving this information by clicking the link found at the bottom of newsletters we send to you via email, or by visiting: this link.
Before we release purchased items, your order will be reviewed and processed by a human. Any discounts are subject to final approval.
Shipping to the United States
We ship to all 50 states; Washington, DC; U.S. territories; and APO/FPO/DPO addresses. The shipping methods offered during checkout may differ based on your specific shipping address and the items selected. Some products are delivered digitally via email or web link and are not shipped. Orders may be delivered by UPS, FedEx, or the U.S. Postal Service (USPS). Shipping and handling charges are per product and per shipping address. Orders that qualify for free shipping and handling will receive free shipping and handling for all addresses in the Continental 48 states only. Additional charges will apply to all addresses in Hawaii or Alaska. Please allow up to two additional weeks for delivery of personalized orders such as customized hard drives. Terms of offer are subject to change. Shipping charges are calculated and displayed for review in the Shopping Cart prior to order completion.
Shipping to Canada, Mexico, and Internationally
We ship qualified orders to Canada, Mexico, and Internationally via UPS Worldwide Express or USPS international services. Due to territorial restrictions, some products cannot be shipped internationally. Customers will be notified when orders cannot be shipped due to territorial restrictions. Shipping and handling charges are per product and per shipping address. Terms of offer are subject to change. Shipping charges are calculated and displayed for review in the shopping cart prior to order completion.
Surveys or contests
From time-to-time we may provide you the opportunity to participate in surveys or contests on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and email address), and demographic information (such as age and zip code).
We use the demographic information to help us understand our customer base and monitor site traffic. We use the contact information to notify contest winners, award prizes, and send occasional newsletters.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
These communications are not promotional in nature. However, if you do not wish to receive them, you may opt-out by clicking the link found at the bottom of newsletters we send to you via email, or by visiting: this link.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information. However, IP addresses ARE tied to account information, which is personally identifiable. This is for security purposes only. For instance, if a malicious user uses his/her account to try and attack or abuse the site, we may block his/her IP address and remove his/her account.
Tracking with Google Analytics
ILIO uses Google Analytics, a web analytics service provided by Google Inc., to evaluate user behavior. Information generated by cookies (please see below) about your use of the website will be transmitted to Google and stored on servers in the United States of America. Google will use this data for the purpose of compiling reports on website activity for ILIO and providing other services relating to Internet usage and online activity. This information may be also transferred by Google to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using our website you agree to the processing of your data by Google in the manner and for the purpose described above.
We use both session cookies and persistent cookies. Both methods are used to make it easier for you to use our site. A session cookie expires when you close your browser or after a period of inactivity on a web site (whichever happens first). A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
We set a session cookie to provide you with security, ensuring that no one but you are allowed to use your information on our web site.
If you reject persistent cookies from our web site, you may still use ILIO.com, but some functions of the site may be limited. If you reject session cookies from our web site, you will not be able to place orders.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Aggregate information (non-personally identifiable)
We may share with third-parties aggregated demographic information about our user-base, such as the number of users in a particular region that bought a particular product. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.
Personally identifiable information
We DO NOT share personally identifiable information with third-parties.
We reserve the right to disclose your personally identifiable information if we believe we are required by law to do so, when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site. Nothing in this Policy limits our right to comply with government, court, and law-enforcement requests or requirements relating to your use of our site. We may comply with any or all of these, without notice to you.
ILIO will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active (i.e., for the lifetime of your ILIO member account), as described in this policy, or as needed to provide our services to you. If you no longer want ILIO to use your information to provide our services to you, you may close your account. ILIO will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy.
Choices for personal information
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product but do not wish to receive any additional marketing material from us, you can indicate your preference in your account settings.
You may also unsubscribe to any newsletter or promotional communication by following the instructions included in each newsletter or communication. You may request a copy of the personal information we hold about you at any time.
Links to other sites
This Web site contains links to other sites that are not owned or controlled by ILIO. Please be aware that we, ILIO, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
Accessing and updating personal information
If your personally identifiable information changes, or if you no longer desire our service, you may correct or update your account information, or delete your account, from your account settings page. You may also do so by contacting us by postal mail at the contact information on our Contact page.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send an email to us by clicking here
Changes to this privacy statement
We reserve the right to modify this privacy statement at any time. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.